We are thrilled to announce that we have achieved ISO 9001 certification, marking a significant milestone in our commitment to quality management and exceptional client satisfaction.
The ISO 9001 certification is globally recognised, and this achievement underscores our dedication to maintaining the highest standards across all of our projects and services.
As part of the ISO 9001 certification process, our team was visited by representatives from ISO alongside QMS Consultant Anni Rizvi. The visit provided an opportunity for us to discuss our quality management practices, and we were asked a number of questions to assess how ISO 9001 standards are integrated within our operations.
What have you thought of the ISO experience?
Implementing ISO 9001 through QMS was easy, especially with the guidance and assistance of the QMS Consultant.
During the visit, Anni took time to understand and adapt our existing processes to meet the standard’s requirements. She ensured that we fully understood what was required to obtain Certification and provided guidance on our future responsibilities to maintain compliance with the Standard. Overall, our consultant was thorough and helpful.
Why did you choose ISO 9001?
Attracting more clients is a key goal for us, and we knew that the prestige brought about by obtaining this world-recognised Standard would draw potential customers to us, especially considering our existing SMAS and SafeContractor accreditations.
As an additional bonus, the focus on meeting customer needs provided by the ISO 9001 framework helps us to keep these new customers satisfied while improving our relationship with existing clients. The Standard ensures that our work is of the highest quality and that we constantly strive to improve.
What system changes have had a positive impact within the organisation?
Of all the changes and processes brought into our organisation by the ISO 9001 framework, we were most impressed by the focus on reviewing progress. ISO Standards place great importance on continual improvement and reviewing progress is part of this. By reviewing any non-conformities that have been spotted and by looking at trends within the organisation, areas for improvement are easier to spot, allowing us to stay ahead of the competition.
Anni Rizi, the QMS Consultant, said, “Abbey & Lyndon were a delight to work with. Their whole team were involved with the assessment and they were definitely eager to learn about their Management System. Enthusiasm like this always reflects well on how much a business will get out of their certification.”
Damon Auld also commented, “Our ISO 9001 certification underscores Abbey & Lyndon’s ongoing commitment to quality and customer satisfaction. We’re grateful to the ISO team and Anni Rizvi for their insights and guidance throughout this journey. By embracing ISO 9001, we look forward to providing an even higher level of service to residential and commercial clients across the West Midlands, Worcestershire, and Warwickshire.”
Founded in 1969, we provide a full range of construction services, from new builds and property maintenance to renovations and commercial projects. With a strong focus on quality, customer satisfaction, and continual improvement, we’re proud to serve our community and the greater region with trusted construction expertise.